cx77 Privacy Policy

cx77 believes that your privacy is a fundamental right. From the moment you join our platform, through every gaming session, payment, and support interaction, we handle your information with the utmost care.

This Privacy Policy clearly explains the following:

• What types of personal information are collected
• Why and how this information is used
• Circumstances under which information is shared with third parties
• The steps we take to protect your information
• Your rights and how to exercise them

This Policy works alongside cx77's Terms and Conditions. In the event of any conflict, this Privacy Policy will apply.

2.1 Registration and Identity Information

When you open an account with cx77, we collect the following information:

• Full name
• Email address
• Date of birth (for age verification — to confirm 21+)
• National ID or passport number (for KYC verification)
• Preferred language and currency

2.2 Financial Information

To facilitate deposits and withdrawals, we collect:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction amount and time
• Mobile banking number (in secure encrypted form only)
• Bank account details (where applicable)

cx77 does not store any full card numbers or PINs. All financial information is protected via SSL encryption.

2.3 Usage Information and Technical Data

To improve the platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Duration and type of gaming sessions
• Betting history and transaction logs
• Cookies and similar tracking technologies

cx77 uses your information only for the following legitimate purposes:

3.1 Account Management and Security

• Creating, verifying, and managing accounts
• Age verification (confirming 21+)
• Completing the KYC (Know Your Customer) process
• Preventing unauthorized access
• Preventing fraud and money laundering

3.2 Service Delivery

• Providing access to games
• Processing deposits and withdrawals
• Managing bonuses and promotions (such as the 200% welcome bonus)
• Providing VIP Club benefits
• 24/7 customer support in Bengali

3.3 Responsible Gaming

• Identifying excessive gaming behavior
• Implementing self-exclusion requests
• Enforcing deposit limits and time limits

3.4 Communications

• Sending important account notifications
• Transaction confirmation messages
• Promotional messages with your consent

cx77 does not sell or rent your personal information. However, in the following circumstances, certain information may be shared with trusted third parties:

4.1 Payment Processors

bKash, Nagad, Rocket, Upay, and bank transfer services receive the minimum necessary financial information to complete transactions. These organizations operate under their own privacy policies, and we verify their reliability before selecting them.

4.2 Game Providers

Gaming session-related data is shared with our game partners including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming. This information is necessary to ensure fair play and to operate the games.

4.3 Legal Obligations

Upon receiving a valid order from a competent court or regulatory authority, or to assist in investigations into fraud and money laundering, we may be required to provide relevant information.

4.4 Business Transfers

In the event of any merger, acquisition, or transfer of assets, user information may be transferred. In such circumstances, we will notify you in advance and ensure that the protections in this Privacy Policy are maintained.

Several types of cookies are used on the cx77 website:

5.1 Essential Cookies

These cookies are essential for the core functioning of the platform — such as maintaining login sessions, verifying security, and remembering language preferences. Disabling them may cause the platform to not function properly.

5.2 Analytical Cookies

Used to analyze site usage patterns and improve services. These do not identify you personally.

5.3 Preference Cookies

Used to remember your interface preferences and gaming settings.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit some services.

6.1 Data Retention Period

cx77 retains your information for as long as necessary:

• Active account data: until the account is closed
• Financial transaction records: as required by law
• Gaming logs: for responsible gaming and dispute resolution
• KYC documents: for a defined period after verification

6.2 Security Measures

To protect your information, cx77 takes the following steps:

• SSL/TLS encryption for all data transmission
• Encryption of stored data
• Secure server environment
• Strict controls on staff access to data
• Regular security audits and assessments
• Automated detection of suspicious activity

However, no data transmission over the internet can be claimed to be completely secure. We are committed to ensuring the highest level of protection, but a complete security guarantee cannot be given.

If you have an account with cx77, you have the following rights:

7.1 Right to Access Your Information

You can request at any time to know what information we hold about you. We will respond within a reasonable time after receiving your request.

7.2 Right to Correct Your Information

If any information in your account is incorrect or incomplete, you can request a correction. Some information can be updated directly in your account settings; otherwise, please contact support.

7.3 Right to Delete Your Information

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

7.4 Right to Stop Marketing Communications

You can stop receiving promotional messages at any time. This request can be made through your account settings or directly through support.

7.5 Right to Lodge a Complaint

If you have any complaint regarding the handling of your information, please contact us first. We are committed to resolving your concerns.

cx77 provides services only to those aged 21 or older. We do not knowingly collect personal information from minors.

If we are informed or become aware that a minor has created an account, we will immediately close that account and delete all associated information.

If you suspect a minor is using cx77, please notify us immediately at [email protected].

cx77's servers and operations may be run across multiple countries. Your information may be processed outside Bangladesh, particularly in relation to game providers and payment services.

Wherever your information is processed, the protections described in this Privacy Policy will always apply. We ensure that any third-party partners follow adequate data protection standards.

cx77 reserves the right to change this Privacy Policy. Changes will take effect in the following ways:

• The "Last Updated" date at the top of the Policy will be updated
• For significant changes, a notification will be sent to the registered email address
• For major changes, a notice will be displayed on the website

Continuing to use cx77 after an update will be considered your acceptance of the new policy. If you object to the revised policy, you may close your account.

This privacy policy and your relationship with cx77 are governed by the relevant international data protection laws and the regulations of cx77's operating authority.

Any dispute relating to this policy will first be addressed through direct discussion with us. Contacting us directly allows most issues to be resolved quickly.

You are also recommended to read cx77's Terms & Conditions and Responsible Gaming policy.

If you have any questions, concerns, or requests regarding this privacy policy, please reach us through the following:

Protecting your information is cx77's top priority. We are committed to ensuring that your personal data is always handled with respect and in accordance with this policy. Learn more about us or contact our live chat for any questions.